Kamera läuft nicht

Falls bei weiteren Kunden die Kamera (ältere HP Kamera zum Beispiel) nicht mehr läuft, oder jeweils nach ein paar Sekunden einfriert, kann dieser Hilfe Artikel helfen:

Fix for Webcam issues in Windows 10

Rafael Rivera has found a workaround for this issue. Follow these steps:

  1. Create a Restore Point first.
  2. Start Regedit.exe and go to the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
  3. Create a REG_DWORD value named EnableFrameServerMode and leave the data to 0.
  4. If you’re using Windows 64-bit, make the changes here, in addition:
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform

    The above key is for 32-bit applications running on a Windows 64-bit computer.

  5. Exit the Registry Editor.

Realtek drivers specific issue

The following error may be logged in the System Event Log repeatedly:

Service Control Manager - The Windows Camera Frame Server service terminated unexpectedly. It has done this 20 time(s).

The following error consistently occurs just after the above error as logged in the Event Application Log:

Application Error - Faulting application name: svchost.exe_FrameServer, version: 10.0.18362.1, time stamp: 0x32d6c210
Faulting module name: RsProvider.dll, version:, time stamp: 0x57ee1a06
Exception code: 0xc0000005
Fault offset: 0x000000000007bd6d
Faulting process id: 0x458
Faulting application start time: 0x01d6619a58c690a6
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: C:\Program Files\Realtek\RsProviders\RsProvider.dll
Report Id: b5fe8c79-a485-428f-8087-e7a90ce0d976
Faulting package full name:
Faulting package-relative application ID:

The RsProvider.dll (a Realtek driver file), appears to be the issue causing the Windows Camera Frame Server service to crash. It has been observed that renaming the RsProviders folder fixes the issue which would prevent RsProvider.dll from being used.

Go to the following folder:

C:\Program Files\Realtek

In that folder locate and then right-click and rename the RsProviders folder to something else such as RsProviders_

Log out and then log back in again (or restart the computer).

Erstellungsdatum: 14.03.2022 11:59      Letzte Aktualisierung: 14.03.2022 11:59